Chesapeake Times, Vol 7 | October 2021 Some of our legacy users can remember 20+ years ago when contacting the support team for then “SonarWeb” (the long-ago predecessor of SonarWiz) was simply giving John Gann a ring on his personal number. Over the past few years our goal has been to update our support systems so that our customers can have access to fast and knowledgeable assistance on not just SonarWiz but the industry as a whole.  After moving our online support desk over to JIRA in 2018, we have now begun to move our Knowledge Base of documentation over …