EMA Renewals

Customer Support

Full customer support services are included for one year with the purchase price of any of our products. Each year thereafter, customers may extend access to support by purchasing an Extended Maintenance Agreement (EMA).

Extended Maintenance Agreement

REQUEST QUOTE
To purchase, renew or get a quote on an EMA, please fill out our Quote Request Form.

RENEW ONLINE
To renew your EMA by credit card or debit card online, log in to the CTI Support Site, click the “Renew EMA” link under “Extended Maintenance” in the left hand menu.

SEND BY EMAIL
Use this form to provide credit card information securely. 

CALL OR EMAIL
Contact Chesapeake Sales, by email [email protected] or call +1 650-967-2045.

Support includes
  • Access to our online support sites that features our self-help knowledgebase, tutorials, videos, and other training and support documents.

  • The ability to email specific questions, which we typically answer within 1-3 business days, depending on the urgency of the situation.

  • Preferred technical support – We try our best to answer everyone’s questions. But we offer priority response to everyone who is in their first year of use or has purchased an EMA.

  • Unlimited 24/7 downloads of all product upgrades.
  • Biweekly new features and bug fixes
  • Upload site where you may deposit problem data files for us to review.

  • 15% discount on the cost of a training workshop.

  • Hands-on training offered at customer sites on demand

  • Attend workshops and events worldwide

EMA PRICING AND OPTIONS
  • Office processing EMAs cost $1195 per year
  • Field collection EMAs cost $1395 per year
  • Prepaid renewals 3 years 10% off
  • Prepaid renewals 5 years 15% off
    PRODUCT ENHANCEMENTS

    Our customers are using SonarWiz every day and have the best ideas for how to make it even better. So we’re always open to requests and suggestions for new features and product improvements. We distribute updates as frequently as every week, providing new capabilities and features that increase the value you derive from SonarWiz.