Full customer support services are included for one year with the purchase price of any of our products. Each year thereafter, customers may extend access to support by purchasing an Extended Maintenance Agreement (EMA).
Extended Maintenance Agreement
To purchase, renew or get a quote on an EMA, please fill out our Quote Request Form.
CALL OR EMAIL
Contact Chesapeake Sales, by email [email protected] or call +1 650-967-2045.
Access to our online support sites that feature our self-help knowledge base, tutorials, videos, and other training and support documents
The ability to email specific questions, which we typically answer within 1-3 business days, depending on the urgency of the situation
Preferred technical support; we try our best to answer everyone’s questions
We do offer priority response to everyone who is in their first year of use or has purchased an EMA
- Unlimited downloads of all product upgrades while EMA is current
- Biweekly improvements and fixes for client reported issues
Upload site where you may deposit data files for review
15% discount on the cost of all training events
Hands-on training offered at customer sites on demand
EMA PRICING AND OPTIONS
- Office processing EMAs cost $1195 per year
- Field collection EMAs cost $1395 per year
- Prepaid renewals 2 years 10% off
- Prepaid renewals 3 years 20% off
- Prepaid renewals 5 years 30% off
Our customers are using SonarWiz every day and have the best ideas for how to make it even better. So we’re always open to requests and suggestions for new features and product improvements. We distribute updates as frequently as every week, providing new capabilities and features that increase the value you derive from SonarWiz.