For purposes of this Policy, “Personal Information” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, IP address, credit or debit card number, and job title. CTI has established this Policy so that you can understand how CTI uses and protects Personal Information.
WHAT PERSONAL INFORMATION DO WE COLLECT WHEN YOU VISIT OUR SITE?
With your consent, we collect Personal Information from you when you fill out a form on our site.
When requesting a quote or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, or phone number. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?
Any of the personal information we collect from you may be used to:
- Personalize your experience – Your Personal Information helps us to better respond to your individual needs.
- Improve customer service – Your Personal Information helps us to more effectively respond to your customer service requests and support needs.
- Send periodic emails – The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, please send an email to [email protected]
Law enforcement – In certain situations, we may be required to disclose Personal Information in response to lawful requests by law enforcement authorities or to comply with a valid subpoena.
Protection – When we believe in good faith that disclosure is necessary to protect CTI’s rights, protect your safety or the safety of others, or investigate fraud.
We will only use Personal Information in a way that is consistent with and relevant for the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to verify that Personal Information is accurate, complete, current and reliable for its intended use and for the duration it is held by us.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
For example, we store the payment card information only long enough to enter it into the Converge – Virtual Merchant online payment processing system and then shred any paper documents the same day. If a software maintenance agreement is renewed directly by the customer online, the card number is not visible to us.
Information such as end user name, company name, telephone and email are entered in password protected databases such as our proprietary license database, Salesforce CRM and QuickBooks accounting system solely for our own internal use. License information for hardware dongles or electronic license activation keys are encrypted and stored in hidden files.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will retain your Personal Information for as long as to respond to your requests, as described above. When the Personal Information is credit card information, that information is handled one of two ways. If an online renewal of a software through our websites, the information is entered directly by the customer and sent electronically to the Visa or MasterCard processor and is not visible to or stored by CTI. If the card information is provided in written or verbal form during a call to CTI, the information is entered into the Converge Virtual Merchant card processing system and once payment is processed immediately deleted or shredded.
PARTICULAR RIGHTS REGARDING PERSONAL INFORMATION
Individuals in certain jurisdictions, such as the European Union, have certain rights under the European Union General Data Protection Regulation (“GDPR”) with respect to their Personal Information, such as rights to access it; correct inaccurate information; object to its collection or use for certain purposes; erase it; restrict its further processing; ask for a copy; withdraw their consent of processing; and file a complaint with the appropriate supervisory authority.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We will not distribute your Personal Information to third parties without your consent, other than as reasonably necessary to provide, maintain and support CTI’s business operations, such as payment processors, web hosting services, or data centers. These companies are authorized to use Personal Information only as necessary to provide these services to CTI.
COMPLIANCE WITH LAWS REGARDING CHILDREN
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act) and similar laws. We do not collect any information from anyone under 13 years of age, and we collect Personal Information from anyone between 13-16 years of age only to the extent only to the extent that consent is given by the holder of parental responsibility. Our website, products, and services are all directed to a general audience of people who are at least 13 years old or older.
We may post customers’ comments and testimonials on our site that may contain Personal Information. We obtain the customer’s consent prior to posting the testimonial and to post any person’s name and comments. If you wish to update or delete your testimonial, please contact us as described in the “CONTACTING US” section below.
LINKS TO OTHER WEB SITES; SOCIAL MEDIA FEATURES
If CTI is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or in uses of your Personal Information, as well as any choices you may have regarding your Personal Information.